FAQs

How long will my Gemzeez last?

Gemzeez are temporary! Gemzeez can last anywhere from the time of application until it falls off or is removed, up to 2 weeks. This is sometimes shorter, and sometimes longer! If you pick and play with it, it can fall off sooner! 

But don’t worry, you can still brush your teeth, and eat without a problem. Gemzeez kit is meant to be used once. You cannot reuse gems once they come off. To make the most out of your Gemzeez kit and prolong your resin, store it in a dark place, away from UV light and sunshine.

As our teeth come in different textures, shapes, and sizes, results vary and we cannot guarantee everyone will have the same results. You may not have the same result as your friends.

How do I remove my Gemzeez?

Gemzeez are super easy to remove! If it does not come off on its own within 1 to 2 weeks, just pick it off using your nail, or even a tweezer. You can also slide a piece of floss in between your tooth and the Gemzeez. If you feel a little resin is still on your tooth, just take your finger nail and scratch it off.

How do Gemzeez stay on your teeth?

Gemzeez comes with Dental Grade and Dentist approved UV Bonding liquid known as UV Bonding Resin. When applied on the tooth and cured with a UV Light, the resin dries and allows the gem to stick to your tooth. Kind of like a gel manicure, but made for your mouth! Our preferred tooth is the upper canine, we see best results on that tooth!

What are Gemzeez?

Gemzeez are the original DIY Temporary Tooth Gem Kit, designed to put a little sparkle on your smile! We use Swarovski crystals and Dental Grade UV Bonding Resin, set by a UV light to achieve a sparkly smile.

Will the gem and resin harm my tooth?

No. The resin used is Dental Grade and Dentist approved! It is made specifically for your tooth and it will not cause any harm to it.

Does the UV Bonding Liquid have a taste?

We do not recommend that you ingest the UV Bonding Resin. It is not toxic, but it is designed to only be applied to your tooth. You may experience a bit of a bitter or sour taste in your mouth after the application, sort of like when you eat a lemon! But don’t worry, once you rinse your mouth with water the taste goes away!

How old do I have to be to wear Gemzeez?

Gemzeez are for all ages and for everyone! We recommend parental supervision for anyone under 13 years old.

Does it hurt to apply a Gemzeez?

Not at all! Applying a Gemzeez is a painless process. It’s really fun, and easy to do! We say its sort of like getting a manicure, but for your teeth!

Do you offer returns or refunds?

All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, Gemzeez reserves the right to refuse all returns.

*At this time, our return policy has been updated to allow customers to cancel all unfulfilled and unshipped orders within the first 24 hours of purchase for a full refund. If you wish to cancel or have any questions, please contact customer service at hello@gemzeez.com. 

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue.

What method is used for shipping?

Domestic packages are shipped via USPS and UPS. USPS Domestic deliveries arrive in 1- 3 business days depending on where your package starts and where it's going. With COVID 19 you could experience delays. UPS Domestic deliveries take 1- 5 business days. International deliveries ship via USPS, UPS, or DHL. USPS International deliveries arrive in 7 - 21 business days. UPS and DHL International deliveries arrive in 2 - 5 business days. Customs forms and or import fees may applyIn the unlikely event that your Gemzeez package is lost, we will replace it.

Can I change my address?

We allow address changes before a product has shipped. When checking out, make sure you have your address correct! We are not responsible for any shipping deliveries for a change of address after a product ships, or incorrect addresses. 

I am having trouble applying my Gemzeez.

If you are having trouble applying your Gemzeez or it is not staying on and or falling off rather quickly, try these tips!

  1. Make sure your tooth is clean and very very dry!! Any presence of water will dilute the bonding liquid, and cause the gem to slip off. Do not brush teeth beforehand, the presence of fluoride in toothpaste can change the way the gem is bonded to the tooth. Make sure you tooth is clean of any plaque, debris, or residue. Our tooth of choice is the upper canine. We see best results on that tooth!

  2. Apply enough UV Bonding Resin on your tooth to the exact gem location to make sure it will stay. Try dipping the Microbrush applicator in the resin a few times. If your gem is sliding around before you cure it with the light, you might want to start the process over. 

  3. It is ok to move the Gemzeez around on your tooth until you get the desired location. Use the back of your applicator or even your finger. But, if it is sliding around too much, the resin will also be spread around, and there might not be enough on the back of the gem!

  4. We recommend holding the UV light to the gem for a minimum of 3-4 minutes. If you’re finding it’s not staying long enough, try holding up the light for an extra minute next time!

  5. Do not re-use the same gem when re-applying a Gemzeez. It will not stick!

  6. Practice makes perfect! We cannot guarantee your Gemzeez will last as long as ours. We have had a lot of practice! It may last shorter. That is why we provide multiple gems. Results vary and are dependent on your application process.

How long will it take to fulfill and ship my Gemzeez Starter Kit?

Due to COVID 19 fulfillment can take 7 -10 business days to fulfill. 

Depending on your location and choice of shipment, these times vary.

Domestic packages that are shipped via USPS arrive in 1- 3 business days depending on where your package starts and where it's going. With COVID 19 you could experience delays. UPS Domestic deliveries take 1- 5 business days. International deliveries ship via USPS, UPS, or DHL. USPS International deliveries arrive in 7 - 21 business days. UPS and DHL International deliveries arrive in 2 - 5 business days. Customs forms and or import fees may apply. In the unlikely event that your Gemzeez package is lost, we will replace it.

I am an international costumer (outside USA.) Do I have to pay customs and taxes?

Packages are shipped via USPS, UPS and DHL. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Gemzeez.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Why am I not receiving updates on my order?

When checking out, please make sure your email address is correct so we can provide you with status updates on your order!

I emailed your customer service team. When should I expect a response?

We aim to respond to all emails within 48 hours. Please note that this timeframe may be extended during holidays and weekends. 

Your question hasn’t been answered?

Contact us at hello@gemzeez.com